Your conversation with Tillmora
Each request is a conversation: your messages on the right, ours on the left with the name of the person helping you. New replies appear by themselves, and you can see when we've read your message.
Back office Help Your conversations
- Open a conversation. The top shows where it stands: Waiting for Tillmora, Tillmora replied or Solved.
- Write a reply; Enter sends, Shift+Enter starts a new line. Add pictures or a video with the paperclip.
- Seen under your message means we've opened it; Maya is typing… shows while we write.
- Tap a picture or video to see it full screen: zoom, swipe or ← → between them, play the video, download.
- When it's fixed, tap It's solved, then tell us Did we help? Writing again opens it again.
Example
Fixed in two messages
You send a video of the bar printer. Maya replies: the bar station was paired twice, with a picture of Devices › Printers marking the copy, and a link to the guide. You remove it, reply "Prints once now", tap It's solved and Yes.
Do I get an email too?
Yes, each reply is emailed to whoever asked (for a till's request, the owner), with a link back here.
Can I add to a request after sending it?
Yes, any time: words, pictures or a video. It goes back to Waiting for Tillmora.
If it goes wrong
I don't see new replies
Replies appear by themselves while the page is open. If the internet dropped, reopen Help: the list shows a dot on conversations with new replies.
Related: Get help · Send a picture or a video