A guest left without paying
When a guest walks out, write the bill off so the shift balances. It's recorded with who did it and shown in the back office.
Till (an order) Bill… Take payment Guest left without paying…
- Open the bill and tap Take payment.
- Tap Guest left without paying….
- Confirm the amount to write off and the reason.
- The bill shows Written off, and it's listed for managers in Review.
Example
A table of two
Table 9 left during the rush with 1.240 unpaid. Write it off as "Walked out". The shift's expected takings don't include it, and the manager sees it in Review the next morning.
Who can write off a bill?
Only roles with permission to write off bills. Others need a manager's PIN.
If it goes wrong
I wrote off the wrong bill
Tell a manager straight away. They can see the write-off, who did it and when in Back office › Review and Orders, and sort it out with the shift's count.
Related: The Review page · Shifts and the cash drawer
Still stuck?Signed in, use Help in the back office. Or write to support@tillmora.com.