Late guests, no-shows and cancellations
A late table is held for a while, then the till asks whether they're a no-show. It never marks it by itself.
Till Tables Arriving
- Past the time, the booking turns late on its own ("18 min late"). If the guest tapped Running late, it says what they said.
- After your Hold a late table time the card asks Call them.
- At your No-show time it asks Mark as no-show?: tap No-show only when you're sure. The table goes back on the floor and it counts on their guest card.
- A guest rings to cancel: open the booking, Cancel…, The guest cancelled. If you have to cancel, We have to cancel: they're emailed with your words.
Example
Shah, 7:00 for 3
At 7:15 "Said 'running late, 15 min' at 6:52": the table waits. At 7:35 "Mark as no-show?". They walk in at 7:38: They came after all, then seat them.
Do guests pay for a no-show?
Not yet. Deposits and card holds for big groups and special nights come later, through your own payment account.
If it goes wrong
Marked a no-show by mistake
Open the booking and tap They came after all; it counts as a visit again, not a no-show.
Related: Guests
Still stuck?Signed in, use Help in the back office. Or write to support@tillmora.com.