Guests
Everyone who books or eats with you: regulars, allergies, birthdays and no-shows, with each guest's visits and your team's note.
Back office Guests
- Use the filters: Regulars, Allergies, Birthdays this month, No-shows, With a guest account; or search by name, phone or email.
- Tap a guest: their visits, what they spend per visit, tags and your team's Staff note (the tills show it).
- + Tag to add one (VIP, Wine club; "Allergy: shellfish" adds an allergy).
- Merge… joins two cards for one person (same phone or email).
- Erase guest… removes their name, phone, email, allergies and notes from every branch. Bills you must keep stay, without their name.
Example
A regular
Priya Nair: 6 visits, nut allergy, birthday 16 Oct, note "Likes the corner on the terrace". The tills show the allergy and note when she books.
Where do guests come from?
From bookings (online, phone, the till) and, when guests sign in on your page, from their verified orders.
A guest asks us to delete their details
Open them and Erase guest…. It can't be undone.
If it goes wrong
Two cards for one person
They booked once with a mobile and once with another number or email. Open one and tap Merge….
Related: The day's bookings
Still stuck?Signed in, use Help in the back office. Or write to support@tillmora.com.