Accept an online order
A new online order rings on every till and waits at the top of the board until someone answers.
Till Deliveries Waiting the order
- Check the address, distance, dishes, allergies and how they'll pay.
- Ready for the guest in: the suggested minutes come from your kitchen time, the busy minutes and the drive. Pick fewer or more.
- Accept: the dishes go to the kitchen, the docket prints and the guest is told when to expect it.
- Or Decline… with why. The guest is told straight away and isn't charged; one who paid online is refunded to the same card, by itself.
Example
A-0421 arrives at 7:31: Lee, Thornlie, 4.6 km by road. The till suggests 45 minutes (kitchen 20, busy +10, drive 11, rounded up). The cashier taps Accept · arrives 8:16 · print.
What if nobody answers?
After the minutes in answer within (Settings › Delivery › General, How delivery runs here), the order expires and the guest is told. Or choose Accepted by themselves there.
If it goes wrong
An online order vanished from Waiting before anyone answered
It expired: nobody answered within the minutes in answer within (Settings › Delivery › General). The guest was told and nothing was charged. Give the tills more minutes there, or choose Accepted by themselves.
Related: The Deliveries board
Next: Guests pay online first →