Your data, support access and guests' details
Export everything, remove a guest's details when they ask, and decide when Tillmora support may look in.
Back office Settings Your data
- Open Settings › Your data (owner and admins; everything here is recorded in the audit log).
- Export everything › Start export: a zip with a spreadsheet (CSV) per table and a README listing every file. A very large account comes in parts. You can leave the page while it's prepared.
- A guest's data: when a guest asks you to delete what you hold about them, find them by phone or name, then Remove details. Their name becomes "Removed" and the phone is cleared; dishes, totals and tax never change.
- Settings › Support access: allow Tillmora support to look in for a limited time when you ask for help.
Example
Before a tax audit
Start export for the whole account. It includes restaurants, branches and settings, the menu and prices, orders and kitchen tickets, bills, tax, payments and refunds, shifts and cash moves, staff names and roles, devices, Review flags and the audit log. Give the files to your accountant with the accounting export.
Example
A guest asks to be forgotten
A guest who ordered by QR asks you to delete their details. Search their phone number, Remove details: their name and phone go from 3 orders and 2 bills; the bills still add up.
What's never in the export?
PINs, pairing codes and device sign-in ids.
Can Tillmora see my sales?
Not unless you allow it under Support access, for a limited time, and every look is recorded.
If it goes wrong
"Up to 3 exports a day"
Use the one you already made: its download link stays until the date shown.
Related: Hand over the business · Get help
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